Privacy & Security

How can I be sure that my information is safe and secure?

Here at Little Soft Shop LLC we know the risk associated with inputting your credit card data online. It is because of these risks that we are at the forefront of providing the most secure shopping experience on the internet today by using such technology as:

- 256 Bit Secure Socket Layer Encryption: Your private information is encoded and encrypted 256 times over, so there is absolutely no way anyone unauthorized can see your private data.

- Hacker Safe Technology: Using the highest government standards available, Hacker Safe scans every aspect of using a 6-step security process. This ensures that hackers never have the opportunity to “break” into this site.

Little Soft Shop LLC is also tested and certified daily to pass the Credit Card Industry Security Standard requirements of Visa, MasterCard, American Express, and Discover. These tests are designed to ensure purchasing over the internet is just as safe as traditional stores where your card is “swiped”.

What will my information be used for?

Personal information given to us through ordering with Little Soft Shop LLC is not shared with any other entity without your permission. It is only used for processing your order.

Billing / Credit Card Charges

All Transactions are in US Currency (USD)

Credit Cards:

We accept all major credit cards including Visa, MasterCard, Discover, and American Express. There is no surcharge for using your credit card to make purchases with Little Soft Shop LLC. Please be certain that the information you provide is an exact match to your billing information. Any differences may cause a delay in processing your order.

PayPal:

PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction.

Little Soft Shop LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason. If Little Soft Shop LLC has suspicion of a fraudulent order they have the right to withhold shipping of product(s) until the customer is contacted.

Credit Card Protection:

We use the latest 256-bit Secure Encryption Servers. This way you have peace of mind knowing that your private information is secure. All credit card orders placed through Little Soft Shop LLC are fully protected against fraud by your credit card company. Personal information provided to us while ordering with Little Soft Shop LLC is not shared with any third parties. It is only used for processing and fulfilling your order.

Terminology

Software Downloads:

Once your order is processed during regular business hours, you will be emailed the manufacturers download link and product serial number. Little Soft Shop LLC does not host the download on our web site. You must go to the manufacturer’s web site to download the program.

Download Instructions:
Step #1: Download program from manufacturers web site
Step #2: Save the file to your desktop
Step #3: Run the file and input serial key provided by Little Soft Shop LLC when prompted

Little Soft Shop LLC is not responsible for replacing lost serial numbers. It is the customer’s responsibility to contact the manufacturer for any technical issues.

*There is a growing concern for fake, pirated, and bootlegged software. With Little Soft Shop LLC you do not have to worry about that. We guarantee all our software is 100% authentic, and legal. We do not, and will not sell any suspicious software!

Images:

 Photographs and images are provided for illustrative purposes only, and do not necessarily indicate the actual appearance of the product. In choosing a product, please rely on the title, product listing, technical specs, price and manufacturer number to verify the product is the version desired.

Academic Software:

Academic is identical to the fully priced retail version of the software. The word "Academic" is imprinted on the box, however this software is 100% genuine.

Academic software comes with all the same functions and programs as its full priced, retail counterpart, and no academic information is required. There is absolutely no difference between the programs installed on your computer by academic or the retail version. However, the academic box does come with a sticker which reads "for Educational use only".

Under the First Sales Doctrine, it states that once you pay the price to buy an object, it is yours to do with as you wish. Under this legal document, both the supplier and buyer are protected when buying and selling academic software. This has been upheld time and time again in the courts.
(Ref: http://en.wikipedia.org/wiki/First-sale_doctrine [Microsoft v. Zamos])

OEM Software:

OEM software is a full version of the software which will include the installation disc(s), Certificate of Authenticity, and product keycode/serial number (if necessary). OEM software does not come in a retail box, doesn't include printed manuals, cannot be transferred (even if the original computer breaks), and is not eligible for free technical support from the manufacturer. Help files are normally included on the disc. OEM software can be upgraded to future versions of the software.  

Shipping

Little Soft Shop LLC only ships packages Monday through Friday. Majority of all products ordered prior to 3.00pm EST will be shipped the same business day. Overnight orders must be recieved by 11:00AM EST to ship out same business day. When your product ships you will be notified by email along with a dedicated tracking number so that you know where your package is at all times – straight to your door. We use FedEx, UPS, and USPS for our shipping services.

Free Standard Shipping Little Soft Shop LLC standard option for product shipping. With Free Shipping, your product will arrive in approximately 7-10 business days (Monday-Friday).

Standard Ground($7.99)
With method you are provided with a reliable economical solution for 3-5 business days shipping, with products arriving by 4:30 P.M. to most U.S. addresses and by 7:00 P.M. to rural areas. Available throughout all 50 states, with the exception of specific areas in Hawaii and Alaska.

3 Day Select ($19.99)
With this method you are provided with a reliable economical solution for 3-business-day shipping, with products arriving by 3 P.M. to most U.S. addresses and by 4:30 P.M. to rural areas. Available throughout all 50 states, with the exception of specific areas in Hawaii and Alaska.

2-Day Express Shipping ($24.99)
With this method you are provided with a fast economical solution for 2-business-day shipping, with products arriving by 3 P.M. to most U.S. addresses and by 4:30 P.M. to rural areas. Available throughout all 50 states, with the exception of specific areas in Hawaii and Alaska.

Overnight ($29.99)
With this method you are provided with a fast economical solution for overnight shipping, with products arriving by 3 P.M. to most U.S. addresses and by 4:30 P.M. to rural areas. Available throughout all 50 states, with the exception of specific areas in Hawaii and Alaska.

International

All International orders are shipped via USPS  International Economy (2-7 Business Days)

Canada ($45.00)

Little Soft Shop only ships to the below listed countries with a minimum $800 order, and are shipped via US Postal Service:

United Kingdom ($45.00)
All countries in the EU ($45.00)
Australia ($45.00)
New Zealand ($45.00)

 

Tax

Only orders that are shipped to destinations in Florida are subject to sales tax. Orders shipped to those destinations will be charged a 6% sales tax and County Discretionary Sales Surtax.

Return Policy

All returns require a Return Merchandise Authorization (RMA) Number.

Unfortunately we will not accept unauthorized packages, so you must have an RMA to return your order or item.

An RMA request will be approved no later than 30 days after receiving your order.

RMA numbers are valid 10 days from issue ONLY. Items to be returned will not be accepted from return after 10 days from RMA issue. After this time we may accept returns but a 20% restocking fee will be applied. RMA's and refunds can take 4-8 weeks to process and refunds granted will be credited back according to means of payment.

This RMA number must be clearly marked on the outside of your shipping container. No returns will be accepted without a pre-approved Return Authorization Number. Please call our customer service department at 1-888-801-0226 to discuss your return options and/or to obtain an RMA number. Please do not write the RMA number on the software box. Shipping charges are non-refundable. The customer is responsible for shipping charges and insurance on all return shipments.

Only Unopened packaged software is returnable up to 30 days from receiving your product. After this time we may accept returns but a 20% restocking fee will be applied. Opened, written-on, or installed software is not returnable. Defective software will only be replaced with the "similar kind" software. Due to recent Manufacturer restrictions License orders are RETURNABLE or REFUNDABLE ONLY at the Software Manufacturer licensing department’s discretion. There are NO returns on special order items - previous versions of software no longer in stock, or items we do not carry ordered specifically at a customer’s request. All products must be received by our Returns Processing Center within 10 days of RMA issuance. Items received after 10 days will be refused. All items must be returned with original packaging, including all registration cards, disks, CDs, manuals, licenses, etc. in perfect condition.

 

Trial Versions of software are usually available from software manufacturers. It is the customer's responsibility to try software or become familiar with the software before they purchase from us. We do not offer trial versions.

 

OEM software is NOT RETURNABLE unless the software is defective and in such a case will only be replaced with "similar kind" software. ALL OEM SALES ARE FINAL. There are no cancellations, exchanges or returns on ANY OEM Software products.

Applicable to Residential Deliveries ONLY - Delivery Drivers will, on occasion, leave a package at your door without a signature at their own discretion. Little Soft Shop LLC is not liable for lost packages delivered to your residences without a signature, provided by a recipient. If you have a 'no signature required' instruction on file with FedEx or UPS, any lost package will also be your responsibility.

"Return to Sender Packages or Refused Packages" are subject to a 15% Restocking Fee. Refused packages are defined as packages which have been voluntarily refused by the customer for any reason upon delivery.

Any deviation from the return process outlined above will result in a delay of your refund, and possibly a refusal of your return.