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FAQ

Orders

How do I track my order?
Because we ship to our customers so quickly, checking your order status is generally not necessary. A tracking # will be sent to your email address as soon as your product has been shipped. If you have any further questions about your tracking you can either call, or email us.

How do I know if you received my order?
Little Soft Shop LLC has a system in place to notify our customers that we have received your order. This notification is sent to you via email shortly after you have completed your purchase. If you do not receive this email within 2 hours of your order, please contact us so we can confirm your order.

Can I download software from your site?
Yes. Once your order is processed (within 4-6 hours of order placement)  during regular business hours, you will be emailed the download link and product serial number. Little Soft Shop LLC does not issue refunds for downloaded software. Please see our download extraction guide if you have any difficulties extracting your downloaded software onto your computer. 


Does Little Soft Shop LLC ship outside of the United States?

We only ship to international addresses for orders starting at $800.00. See shipping info for International Countries we service.

 

Privacy & Security

How can I be sure that my information is safe and secure?
Here at Little Soft Shop LLC we know the risk associated with inputting your credit card data online. It is because of these risks that we are at the forefront of providing the most secure shopping experience on the internet today by using such technology as:

  • 256 Bit Secure Socket Layer Encryption: Your private information is encoded and encrypted 128 times over, so there is absolutely no way anyone unauthorized can see your private data.
  • -Hacker Safe Technology: Using the highest government standards available, Hacker Safe scans every aspect of using a 6-step security process. This ensures that hackers never have the opportunity to “break” into this site.
  • Little Soft Shop LLC is also tested and certified daily to pass the Credit Card Industry Security Standard requirements of Visa, MasterCard, American Express, and Discover. These tests are designed to ensure purchasing over the internet is just as safe as traditional stores where your card is “swiped”.

What will my information be used for?
Personal information given to us through ordering with Little Soft Shop LLC is not shared with any other entity without your permission. It is only used for processing your order.

General Information

Do I get updates and technical support from the manufacturer if I buy from you?
Yes, you receive the exact same software updates and support you would receive if you purchased from the manufacture directly.

Is this product the full version or upgrade?
All our products are full version, not an upgrade version. It contains the same identical program as the retail box. There are no special requirements, functionality restrictions, or registration differences.

How does Little Soft Shop LLC offer such low prices?
We search overstocks, liquidations, store closings, and more to find the best merchandise at the best prices. We provide great prices because we purchase them at low prices! We work hard to bring our customers the best value, but please don’t let these low prices scare you, we only sell new and authentic software.

How do I contact you if I need assistance?
We have a dedicated customer support team to answer our toll free phone lines, emails and live chat. Simply click on the Contact Us tab at the top right of your page and choose one of the many options to contact us.

What if the product doesn't work?
We guarantee that any product you purchase from us will install and work flawlessly on your computer. We guarantee that you will never have a registration issue with the manufacturer of the product. We guarantee you will be satisfied or you will get your Money Back.

Does your company guarantee genuine authentic software?
Little Soft Shop LLC guarantees 100% authentic software or we will refund you your money, no questions asked. We take issues of pirated software very seriously. We verify the authenticity of all software that is shipped from our warehouses through our Software Authentication Centers.

Terminology

What does DVD Case mean?
This is the full version software, not academic. DVD Case mean simply that the CD-ROM, the Certificate of Authenticity, and the product key codes come packaged in a DVD Case.

What does OEM mean?
OEM is a full version product which includes the CD-ROM, the Certificate of Authenticity, and the product key codes. These elements are all you will need to load and run the software. The software runs exactly the same way as the full retail version.

To learn how to use our software products check out our Tutorials.